At MissEco, we are committed to delivering your eco-friendly gifts safely and on time.

• Processing Time: Orders are processed within 2–3 business days after receiving payment confirmation.
• Shipping Duration: Standard delivery takes 5–7 business days depending on your location. Remote areas may take longer.
• Shipping Charges: Shipping fees are calculated at checkout based on order weight and delivery address.
• Order Tracking: Once your order has been shipped, you will receive a tracking link via email/SMS.

Returns & Exchanges

We want you to love your purchase. If you are not satisfied, please review our return policy below:

• Eligibility: Returns are accepted within 7 days of delivery. The item must be unused and in its original packaging.
• Return Process: To initiate a return, please email us at info.misseco@gmail.com with your order details.
• Refunds: Once we receive and inspect your return, refunds will be processed within 5–7 business days to your original payment method.
• Non-returnable Items: Customized or personalized products cannot be returned unless they arrive damaged.
• Damaged Products: If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue.